Legal

Terms of Use

Effective date: September 9, 2026  |  Last updated: September 8, 2026

1. Acceptance of these Terms

These Website Terms and Conditions (“Terms”) are a binding agreement between you and ScribeEMR, Inc., doing business as Nivaran (“Nivaran,” “we,” “us,” or “our”). They govern your access to and use of nivaran.ai and public webpages that link to these Terms (collectively, the “Website”).

By accessing or using the Website, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Website. If you use the Website on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes the organization.

2. Website scope; separate service agreements

The Website provides general information about Nivaran and allows visitors to contact us, request information or demonstrations, subscribe to communications, and access links to other services. These Terms apply to the public Website only.

Nivaran’s clinical documentation, coding, revenue cycle management, virtual medical office support, software, integrations, and other paid or authenticated services are governed by applicable proposals, order forms, master services agreements, BAAs, product terms, user documentation, or other written agreements (“Service Agreements”). If these Terms conflict with a Service Agreement, the Service Agreement controls for the covered service.

3. No medical advice; emergencies

Nivaran is not a healthcare provider. Website content is provided for general business and informational purposes and is not medical advice, diagnosis, treatment, coding advice for a particular claim, legal advice, or reimbursement advice. You should not rely on Website content to make clinical decisions or replace professional judgment.

Do not use the Website for a medical emergency, urgent medical need, or communication with a treating provider. Call 911 or the appropriate local emergency number for an emergency, and contact the relevant healthcare provider for patient-care questions.

4. Protected health information and sensitive data

The public Website is not a patient portal and is not designed to receive PHI or other highly sensitive information. Do not submit patient names, medical record numbers, diagnoses, treatment information, insurance information, credentials, financial account information, or other sensitive data through general Website forms, email links, or chat features.

Nivaran’s handling of PHI in contracted services is governed by HIPAA, the applicable BAA, customer instructions, and Service Agreements. Nothing in these Terms expands or replaces those obligations.

5. Eligibility and lawful use

You must be at least 18 years old and legally capable of entering into these Terms to use interactive Website features. You may use the Website only for lawful purposes and in compliance with these Terms.

6. Prohibited conduct

You may not, directly or indirectly:

  • Use the Website to violate law, infringe rights, misrepresent your identity or authority, or engage in fraudulent, deceptive, abusive, or harmful conduct.
  • Submit unlawful, infringing, defamatory, malicious, or confidential information that you do not have authority to provide.
  • Introduce malware, attempt unauthorized access, probe or circumvent security, interfere with Website operation, or impose an unreasonable load on the Website.
  • Scrape, crawl, harvest, copy, or use automated means to access the Website except as permitted by our robots.txt file or with our written permission.
  • Reverse engineer, decompile, or attempt to derive source code or underlying components of Website software, except where a restriction is prohibited by law.
  • Use Website content, trademarks, or data to build a competing offering, train an artificial intelligence model, create misleading endorsements, or imply an affiliation without written permission.
  • Remove copyright, trademark, attribution, or other proprietary notices.

7. Website content and intellectual property

The Website and its content—including text, graphics, logos, product names, icons, videos, software, design, and arrangement—are owned by or licensed to Nivaran and are protected by intellectual property and other laws. Nivaran and related marks are trademarks or service marks of Nivaran or its licensors. Third-party names and marks belong to their respective owners.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Website for your internal, lawful business evaluation and informational purposes. No other right or license is granted by implication, estoppel, or otherwise.

8. Submissions and feedback

You retain ownership of information and materials you submit through the Website. You represent that you have the rights and authority needed to submit them. You grant Nivaran a non-exclusive, worldwide, royalty-free license to use, reproduce, transmit, and otherwise process your submission as reasonably necessary to respond to you, operate the Website, protect security, and conduct the business relationship you request.

If you voluntarily provide ideas, suggestions, or feedback about Nivaran or its offerings, you grant Nivaran a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize that feedback without restriction or compensation, provided we do not publicly identify you as its source without permission.

9. Privacy and communications

Our Privacy Policy explains how we handle personal information collected through the Website and is incorporated into these Terms by reference.

If you ask us to contact you or subscribe to communications, you authorize us to respond using the contact information you provide. Marketing emails will include a means to unsubscribe. If you separately consent to text messages, message frequency may vary, message and data rates may apply, and you may reply STOP to stop or HELP for help. Consent to marketing is not a condition of purchasing services.

10. Third-party services and links

The Website may contain links to or integrations with third-party websites, tools, content, or services, including scheduling, video, social media, map, spam-prevention, and customer portal services. We do not control and are not responsible for third-party content, availability, security, or practices. Your use of a third-party service is governed by that provider’s terms and policies.

11. Accuracy and availability

We aim to keep Website information useful and current, but Website content may contain errors, omissions, or outdated information. Product descriptions, features, integrations, certifications, timelines, outcomes, and availability may change. Website content does not constitute a binding offer, guarantee, service-level commitment, or representation that a particular result will be achieved. Only a signed Service Agreement can create a commitment to provide services.

We may modify, suspend, restrict, or discontinue any part of the Website at any time. We do not guarantee uninterrupted or error-free operation.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. NIVARAN DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NIVARAN AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; OR COSTS OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF NIVARAN AND THE OTHER PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100). THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED. LIABILITY ARISING UNDER A SERVICE AGREEMENT IS GOVERNED BY THAT AGREEMENT, NOT THIS SECTION.

14. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Nivaran and its affiliates, licensors, service providers, and their respective directors, officers, employees, and agents from claims, damages, judgments, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your unlawful use of the Website, your violation of these Terms, or content you submit in violation of another person’s rights. Nivaran may control the defense of a matter subject to indemnification, and you agree to cooperate reasonably.

15. Suspension and termination

We may suspend or terminate your access to the Website, remove a submission, or take protective measures if we reasonably believe you have violated these Terms, created risk or potential legal exposure, or threatened Website security or operation. Provisions that by their nature should survive termination will survive, including provisions concerning intellectual property, feedback, disclaimers, liability limits, indemnification, and governing law.

16. Governing law and venue

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws principles. Any legal action arising out of or relating to the public Website or these Terms must be brought exclusively in the state or federal courts located in Massachusetts, and each party consents to personal jurisdiction and venue there. This section does not alter governing-law or dispute provisions in a Service Agreement and does not limit rights that cannot be waived under applicable law.

17. Changes to the Website or Terms

We may update these Terms from time to time. We will post the revised version and update the “Last updated” date. Material changes will apply prospectively and may be accompanied by additional notice where required. By continuing to use the Website after revised Terms take effect, you accept the revised Terms.

18. General terms

These Terms and the incorporated Privacy Policy are the entire agreement concerning the public Website, except that applicable Service Agreements govern contracted or authenticated services. If a provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a reorganization, merger, acquisition, or transfer of assets. Section headings are for convenience only. Electronic notices and records satisfy legal writing requirements to the extent permitted by law.

19. Contact

Questions about these Terms may be sent to:

ScribeEMR, Inc. d/b/a Nivaran

500 West Cummings Park, Suite 2700

Woburn, MA 01801

Email: legal@nivaran.ai

Telephone: (877) 457-7572

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