Impact of Nivaran's Virtual Medical Assistant: Wabash Hospital Case Study
Wabash General Hospital
South Eastern Illinois
The Challenge
- Working after hours on documentation took away from a provider’s family time
- Patients were uncomfortable with medical scribes in the exam room during primary care visits
- Quarterly medical coding levels were below national CMS (Centers for Medicare & Medicaid Services) database benchmarks, which affected reimbursement
The Solution
- Wabash brought in remote medical scribes to support providers during patient visits
- Patients are confident their visits are being recorded thoroughly while providers focus on them
- Nivaran discovered medical code level discrepancies in an audit and is now providing remote medical coders to augment internal resources
- Nivaran virtual medical assistants are covering other administrative office duties to free up local staff
The Results
- Patients continue to be comfortable and forthcoming during their exams, especially with questions related to reproductive and other more sensitive issues
- Physicians can be more present with their patients instead of typing in to the EMR
- Providers appreciate more regular hours and less take-home charting work
- Doctors highly value their remote medical scribes, and their evolving relationships, as they become valuable team members and friends
- Demand for remote scribe support is increasing, which is boosting hospital network efficiency
About the client
Rural health networks face greater challenges than other healthcare systems maintaining staffing and ensuring clinics operate at preferred revenue levels without burning out staff.
Nivaran is a trusted provider of Virtual Medical Assistant services, medical scribing, and healthcare workflow optimization solutions. Our goal is to help healthcare practices reduce documentation burdens, improve clinical accuracy, and boost provider satisfaction — all while enhancing patient care.
In this success story, see how Wabash General Hospital leveraged Nivaran’s Virtual Medical Assistant services to streamline administrative tasks, optimize workflows, and empower their clinical teams to focus more on patients.
Wabash General Hospital is a critical access network, with limited resources, that serves rural communities in South Eastern Illinois. Andrew Kleinschmidt, Vice President of Professional Services, oversees five rural health clinics and 3 specialty clinics with 30 physician and mid-level providers.
Nivaran has exceeded our expectations. Our providers have enjoyed and appreciated the addition to their team and the company’s flexibility is unmatched.