Remote Medical Scribing Success | First Choice Primary Care
First Choice Primary Care
Warner Robins, GA
The Challenge
He had been struggling with the center’s electronic medical record (EMR), often charting at home until as late as 1 a.m. He was so frustrated he contemplated leaving medicine.
The Solution
First Choice Primary Care partnered with Nivaran to overcome documentation delays and reduce provider burnout. With our Remote Medical Scribing services, the practice achieved accurate real-time charting, enhanced patient interactions, and streamlined billing cycles — driving both clinical and operational success. Our remote medical scribe Pragna Manoj joined Dr. Fulton’s team. Dr. Fulton had heard about the benefits of remote medical scribing and working with remote medical scribes, but he didn’t know what to expect. His new, dedicated scribe set his mind at ease immediately with her high level of experience and professionalism. Pragna is highly trained on the eClinicalWorks® (eCW) EMR and types 70 to 80 words per minute, a significant improvement compared to Dr. Fulton’s 20 wpm. Now that she is closing charts more quickly, Dr. Fulton has more time during clinic hours to see more patients — and he is getting a lot more sleep. “Working with a remote medical scribe changed my mind about changing careers,” says Dr. Fulton. “Pragna is a joy to work with, and I can’t thank Nivaran enough for making practicing medicine less stressful, more efficient and more enjoyable.”
The Results
- Providers can pay more attention to patients with better eye contact, instead of frantically trying to take notes on paper or typing on the computer.
- An experienced scribe, working in real time, can pay close attention to patient and provider discussions and add helpful information into the chart.
- Starting referrals, adding diagnoses and prescriptions, and entering labs according to practice protocols allows for more efficient patient visits.
- Live, remote medical scribes can ask questions and remind providers to keep patients in the exam room for labs or to receive additional information.
About the client
Dr. Robb Fulton is a Doctor of Osteopathic Medicine with First Choice Primary Care in Warner Robins, GA.
Before I received medical scribe support, I was thinking about changing jobs or quitting medicine altogether. I was struggling with the EMR and doing charting at home until 1 a.m. My Nivaran remote scribe is well-trained on our eCW EMR, types 70 to 80 words per minute, and makes sure everything is covered. I’m getting a lot more sleep now that my scribe is making practicing medicine less stressful, more efficient, and more enjoyable.