Remote Medical Scribing Success | Langley Health Services Case Study
Langley Health Services
Central Florida
The Challenge
- Difficulty documenting patient visits in a newly installed electronic medical records (EMR) program
- Entering overwhelmingly detailed information to meet HRSA guidelines took away from patient interactions
- Keeping up with charting after patient visits (and often after hours) added to the practice’s already full workload
- Backlogs, and other inefficiencies, impacted quality of care and reimbursements
The Solution
- Langley Health Services partnered with Nivaran’s remote medical scribe services to streamline real-time medical documentation, ease administrative workloads, and eliminate inefficiencies that often contribute to provider burnout.
- By integrating remote medical scribing into their workflow, Langley empowered its clinical team to focus more on delivering quality patient care while improving chart accuracy and EHR compliance.
- The onboarding process for Nivaran’s medical scribe services was remarkably fast — a dedicated project manager was assigned within just 24 hours, and the system went live in a matter of days, ensuring minimal disruption to Langley’s daily operations.
The Results
- All backlogged charts were documented and closed within the first 30 days
- 95-100% of charts are now closed within 24 hours from the date of service versus 48-72 hours
- Eliminating home charting dramatically improved provider morale and overall well-being
- Appointment wait time was slashed from five to two days
- Practitioners can see about 2.8 more patients per day without adding hours
Explore more about our remote medical scribing services and how Nivaran can help your practice.
About the client
Langley Health Services (LHS) serves the medical, dental, and behavioral health care needs of central Florida primary care patients at four locations. LHS physician specialists and clinical staff provide exceptional health care experiences in underserved areas as a Federally Qualified Health Center (FQHC), in conformance with the program requirements and oversight guidance of the Health Resources & Services Administration (HRSA).
Langley Health Services partnered with Nivaran to streamline clinical documentation and reduce the administrative burden on providers. By implementing remote medical scribing services, the organization improved charting accuracy, reduced provider burnout, and accelerated medical billing workflows — ultimately enhancing patient care and operational efficiency.
Our providers are now able to successfully lock 99% of their encounters in a timely fashion. That’s directly related to Nivaran’s ability to assist our once struggling providers, and I am amazed.