Impact of Remote Medical Scribing and Coding for Carson Tahoe Health
Carson Tahoe Health
Nevada
The Challenge
The key objective was to enhance the accuracy and completeness of physician documentation and charting, while aligning documentation and coding practices to optimize revenue cycle performance.
The aim was to also eliminate any obstacles or inefficiencies that impeded patient care, thereby increasing provider satisfaction and productivity.
The Solution
- To address the documentation and coding challenges, Carson Tahoe Health partnered with Nivaran, a leading remote (virtual) medical scribing and coding service provider with deep expertise in Epic EMR.
- Nivaran provided Carson Tahoe Health with remote medical scribing and coding services. Removing the monotonous burden of charting helped providers focus exclusively on patient care, resulting in improved provider satisfaction levels.
- Nivaran’s coding service’s certified coders helped to ensure expert coding of each patient chart, maximizing code assignment. While optimizing revenue cycle management, claim denials dropped to less than 1%.
- As part of the service, Nivaran’s coding team monitors denials daily to facilitate swift review and re-submission.
The Results
- Providers are gaining back 2.5 hours per day previously lost on charting, which allows them to focus more on patient care for improved satisfaction levels.
- Provider satisfaction has also improved, as doctors are able to go home earlier to spend time with friends and family knowing that their charts are completed.
- Same day chart signoff leads to faster reimbursement with 100% of closed charts coded within 24 hours.
- Eliminating claim submission delays completely and reducing claim denials to less than 1% is improving revenue cycle management.
- On average, 75% of providers are now logging positive wRVUs (work Relative Value Units), which is a significant improvement from previous years.
Improving Provider Satisfaction And Revenue Cycle Management With Nivaran Live Remote Medical Scribing And Medical Coding Services.
About the client
Carson Tahoe Health, a leading healthcare provider in Nevada, is known for its commitment to delivering high-quality, patient-centered care across its hospitals and clinics. Like many healthcare organizations, they faced growing challenges in keeping up with real-time documentation, accurate medical coding, and the rising administrative workload that can often lead to provider burnout and billing delays.
To address these pressing concerns, Carson Tahoe Health partnered with Nivaran to implement a seamless combination of remote medical scribing services and medical coding solutions. This collaboration allowed their clinical staff to offload the burden of EHR documentation during patient encounters, ensuring accurate, real-time charting without interrupting the provider-patient connection.
The addition of Nivaran’s expert medical coding team further streamlined their revenue cycle, reducing claim denials and improving cash flow. This comprehensive approach not only enhanced productivity but also boosted provider morale, allowing Carson Tahoe Health to focus on what truly matters: delivering outstanding healthcare outcomes for its community.
Nivaran’s virtual medical scribing and virtual medical coding services have transformed operations at Carson Tahoe Health. Virtual medical scribes save time so providers can focus on patient care, while the medical coding service ensures accurate, timely coding, and a reduction in claims denials for improved revenue cycle management.