Medical Scribing Success: Albany Area Primary Health Care Case Study
Albany Area Primary Health Care
Southwest Georgia
The Challenge
- High volume providers, seeing 20+ patients daily, struggled to close charts
- Nighttime charting interfered with personal and family time
- AI charting tools fail to pick up language and specialty nuances
- FQHCs must provide access to care on demand, which adds to an already full patient visit and charting workload
The Solution
- AAPHC paired four top producers with Nivaran virtual medical scribes who prep charts, enter data during patient visits, and cue orders and referrals for sign off
- Significant ROI prompted 13 more high volume providers to request their own dedicated scribes
- Providers are agreeing to increase their patient visits to at least 22 a day to qualify for a scribe, knowing all charts will be completed EOD
The Results
- Providers with scribes now see an average of 6 additional patients per day
- That’s a 25.5% average increase in visits per day for those with scribes
- Patient access is improving with the ability to offer more same day appointments
- One OB/GYN now sees up to 35 patients a day and leaves on time with all charts closed
- New production-based compensation model generates more revenue with less clinic hours and eliminates home charting
- Addressing provider burnout improves recruitment and retention
Can virtual scribes help providers see more patients, earn more revenue, AND stop charting at home? According to a large Georgia Federally Qualified Health Center (FQHC), Nivaran is a game changer for decreasing administrative workload and increasing patient access on demand.
See how Nivaran’s remote medical scribing services improved provider productivity and reduced burnout at Albany Area Primary Health Care. Contact us today!
About the client
Albany Area Primary Health Care (AAPHC) is Southwest Georgia’s largest Community Health Center, providing access to Family and Internal Medicine, Pediatrics, Obstetrics and Gynecology, Podiatry, General Dentistry, Vision Care, Behavioral Health, Pharmacy Services, and other specialties. AAPHC has over 100 providers who annually treat 50,000 established patients, and can accommodate more than 220,000 visits.
At Albany Area Primary Health Care (AAPHC), maintaining accurate, timely, and efficient clinical documentation is vital to delivering quality patient care. Like many busy healthcare organizations, AAPHC faced rising challenges caused by documentation delays, administrative burden on providers, and inefficiencies in patient charting. These obstacles not only impacted clinical workflows but also placed strain on provider satisfaction and billing timelines.
Albany Area Primary Health Care partnered with Nivaran to implement remote medical scribing services — helping their providers focus on patient care while reducing documentation backlogs and easing administrative burdens. This case study highlights how our real-time medical scribes improved workflow efficiency and addressed provider burnout.
Providers enjoy what they’re doing more now because it’s no longer a 24/7 job. They text me to say ‘I saw 25 patients, charts are closed, and I’m going home at 5:30.’ Nivaran virtual scribes are great for retention, recruitment, and our provider feedback makes me happy. We’re giving our providers more of the work/life balance that is so important.